RETURN & EXCHANGE
• We request that you carefully select your online purchases. Please keep in mind that we follow Universal / Industry Standard for Return and Exchange policy of formalwear.
We do not accept returns an exchange unless the item was damaged upon receipt. Unless products are damaged, defective, or incorrectly delivered (i.e. incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.), they CANNOT be returned or exchanged. If the item you received is damaged, defective, or incorrectly delivered we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it.
You wish to return for re-inspection must be shipped back to our store and received within 10 business days from time the package was delivered.
The item MUST be shipped before the wear date as submitted on your order. Refunds will not be credited or replacements/ repairs will not be made if we do not receive your return within 10 business days from the day the package was delivered to you, no exceptions
Returned item must be in excellent, unworn condition, packaged securely in the original or comparable packaging.
When returned for re-inspection, the item must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the item is determined to be damaged, defective, or incorrectly delivered. In order to return for re-inspection,
* We cannot send you the exchange until the damaged merchandise is received by us, and subject may take up to 5 business days.
* Shipping charges and rush fees are non-refundable.
* If shipment is refused or returned, Customer will be charged both the freight and a 10% deposit as restocking fee.
* Special Sale items / Closeout items are not subject to return because they are purchased “as is” at significant discount.
* Leg Avenue and BYC products are not returnable.